Returns & Exchanges
The serious stuff! Returns & Exchanges.
365 Day Returns & Exchanges
We're sure you'll love your indi pole wear! That's why we offer a 365 day Return and Echange policy. If you're not happy with your purchase, return the item in its original, unworn condition within 365 days of purchase, and we'll refund or exchange you.
Items purchased by Australia customers will be eligible for Return or Exchange.
Items purchased by International customers will be eligible for Return only.
Unfortunately, we don't refund shipping costs incurred when sending items to us.
Please email firstname.lastname@example.org to get our Returns/Exchanges form to include when you send your order back to us.
Please use a tracked postal service when sending items to us, so that we can locate your parcel throughout its journey. We take no responsibility for items lost in transit.
Our Quality Guarantee
We believe in people who care about their craft. All our garments are made by hand in Australia, by dressmakers with expert skill & a wealth of knowledge. For this reason we 100% guarantee the quality of all our garments. If you're not happy with the quality of our workmanship or your item is faulty, we will replace it at no expense to you.
Please note: Items will be accepted for return or exchange if they are in "original condition": All items must have all original tags & labels attached, not worn except for trying on items for sizing, not washed, no marks from sweat or makeup. To ensure items are protected from damage during transit, return items in their original packaging or similar.